FAQ

FAQ2017-01-07T06:36:36+00:00
Yes, Before you visiting, Please confirm schedule with us in advance. So that we can arrange meeting as soon as possible.
Yes, Free sample can be sent on your request at your express. Please tell us which material and surface you interest in.
We are willing to cooperate with you. But, We are sorry that we can’t tell you our clients name. Please understand that we have to protect our client’s commercial secrets. If you cooperate with us in the future, we will protect yours as well.
It depends. We will let you know thickness tolerance in advance.
We have a strict quality control team to make sure our products are acceptable from material selecting, cutting, producing, packing & loading.
YES, Welcome you to inspect our order products after finished if you need.
It depends on what you are buying, normally, our client order at least one 20′ full container.
Our standard payment term could be T/T (30% deposit, balance against copy of B/L) or 100% irrevocable L/C at sight.

Usually, our client choose to doing T/T payment to save time and bank cost.

It depends on which material you order.

  1. For slate culture stone panel, Usually, we will delivery within 15~20 days after we received your 30% advance payment on our bank account.
  2. For granite products, Usually, we will delivery within 20~25 days after we received your 30% advance payment on our bank account.

Any urgent order, Please remind in advance. So that we can try to speed up production time.

Please noted, Delivery time can be guaranteed unless special time or unpredictable situation such as China New Year Holiday and Government Policy. Any news, We will keep you updated in time.

Yes, we guaranteed all material are friendly to environment. We only delivery 100% nature stone.
We will calculate it for you when we have your order list.
Usually one 20’GP container can load 27 ton in max. Some country only can accept 24 ton, such as Poland. It depends on your transportation road limited weight. Any special rule about weight, Please inform in advance. It can help to check precise price.
  • If nature stone is installed and maintained properly, it can be last a lifetime
  • Nature stone is made of completely nature material.We help you moving nature to your place.
  • Nature stone can add color,style, texture, and elegance to your place.
  • Nature stone is versatile and can be used throughout indoor and outdoor.
  • Natural stone is completely unique. They looks similar. But you will never find two exactly alike pieces.
  • Nature stone is easy to clean and maintenance.
Yes, Freight information will be provided for your confirmation before arranged.
We have many experience to arrange shipment for current clients and they are all satisfied with it. We have confidence that we can help you as well.
  • Every products will be produced by Experienced and responsible workers.
  • Our quality control people check the quality during produce, packing and loading to guaranteed all products in good situation.
  • Our packing workers make each packing strong enough to avoid any unnecessary broken
  • Our loading workers with well loading experience to make sure each container loading stable and stronger to avoid damage during long way transportation.
  • Our international dept. and service dept. will confirm every details with customers in advance to avoid any unnecessary mistakes happen. We keep order progress updated to you in time.
  • For our each order, we will take photos of sample, produce, packing and loading for our customer’s check and know the whole order situation. Ensure you get what you want and satisfied with it.
Yes. Any damaged caused by us, we will compensate you in reasonable way. Please take clear picture in time. Picture will be valid in details with our crate and mark. We will have an deeply investigation, fairly discussion with you and provided you a satisfied answer.

We are a responsible and serious company. Every client and order is very important to us, no matter how big or small.We always put your needs in first position. To be honest, in our great output experience, we have less complain on products quality.

If you have worry, Please buy freight insurance. As you may know, No one can control all procedures in international trade. In our experience, many damaged are caused by improper behavior in sea transportation.

Any way, VIEKA STONE will stick with client and try our best to offer best service to you.

Step 1. Confirm proforma invoice with signed and stamped, Arrange 30% deposit and send bank slip paper. 

Step 2. When we receive your proforma invoice confirmation copy, we will start to prepare material and make production plan in advance.

Step 3. After we get your 30% advance payment, we will confirm with you and arrange the production immediately. Before bulk production, we will produce a sample, measure and take photo for your confirmation the color, sharp, size and quality. 

Step 4. When we finished production, we take all production pictures for your confirmation. Packing picture, Loading picture will send as well. We only pack and load the container after you confirmed.  

Step 5. About shipping, You can arrange it by yourself or us. It depend on your choice. We will do according your direction. If we arrange the shipment, we will send the freight information for your confirmation. We only book the ship after you agreed.

Step 6. When we get B/L from shipping company. We will scan full set of document copy for your confirmation. If everything is OK, You start to arrange the balance payment.

Step 7. When we received the 70% balance payment, we will send full set of original documents to you by EXPRESS immediately and inform you the track number.If you need to do Telex Release, Please inform us in advance.  

Step 8. After you received the container, Please check the quality as soon as possible. Any problem or damage, We are welcome you feedback. 

With our efforts and your support, VIEKA STONE have great confidence that we will have a nice start and long-term easy comfortable cooperation relationship.